Apple Pay, unresolved issues, and Japan

One thing I can say about Japanese customers after living in the country for 30 years is this: Japanese customers are quiet, fair, possess a dry, critical but practical way of dealing with things and are hard-nosed, some of the most hard nosed customers in the world I think. They like what is good, dislike what is bad, and simply stop using something that doesn't work for them. But once they feel betrayed by a product, they silently drop it and never come back.